FAQ

Bright Circuit serves both professional electricians needing reliable tools and components for their work, and DIY enthusiasts working on home electrical projects. Our products and services are designed to meet the needs of anyone working with electrical systems.

We combine global reach with local care, offering high-quality electrical products with reliable, efficient shipping. Our attention to detail in packaging and commitment to timely delivery sets us apart in the electrical supply industry.

We specialize in a wide range of electrical components including batteries, circuit breakers, fuses & load centers, conduit, raceway & fittings, doorbells, chimes & intercoms, electrical tools & accessories, and wiring supplies.

Every item is verified against our strict quality standards before shipping. We only stock products we would use in our own electrical projects, ensuring reliability and performance.

We ship worldwide, excluding some Asian and remote regions. Our standard shipping covers most global destinations with reliable delivery times.

We offer two shipping methods:

• Standard Shipping: Via DHL or FedEx, delivered in 10-15 business days after processing for a flat rate of $12.95
• Free Shipping: Via EMS for orders over $50, delivered in 15-25 business days after processing

Orders typically take 1-2 business days to process before shipping. Our warehouse team carefully prepares each order to ensure safe transit of your electrical components.

Yes, you’ll receive an email with tracking information as soon as your order leaves our facility in Upper Arlington, Ohio. You can track your electrical tools and supplies every step of the way.

We accept returns within 15 days of receipt, provided items are in their original condition. Contact our customer service team at [email protected] to initiate a return.

We take great care in packaging all orders, but if you receive damaged or incorrect electrical components, please contact us immediately at [email protected] and we’ll make it right.

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for your convenience, making it easy to get the electrical tools you need when you need them.

Absolutely. We use industry-standard encryption to protect all payment information and ensure secure transactions for all our customers.

You can reach our customer service team at [email protected]. We’re located at 1754 James Martin Circle, Upper Arlington, OH 43221, USA.

Yes, our team is knowledgeable about all our electrical products and can help with product selection and technical questions. Contact us at [email protected].