At Bright Circuit, we stand behind our professional-grade electrical components with the same commitment to quality that you bring to your projects. If you’re not completely satisfied with your purchase of circuit breakers, conduit, wiring supplies, or any other electrical products, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receipt for a refund or exchange, provided they are:

  • In original packaging with all included components
  • Unused and in resalable condition
  • Accompanied by the original receipt or order confirmation

Non-Returnable Items

For safety and hygiene reasons, the following products cannot be returned:

  • Opened packages of fuses and batteries (due to potential tampering risks)
  • Custom-cut wiring supplies (non-standard lengths cannot be resold)
  • Electrical tools with removed safety seals

Return Process

Follow these steps to return or exchange your Bright Circuit products:

  1. Initiate Your Return: Email our customer service at [email protected] with your request using the template below.
  2. Receive Authorization: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Items: Securely pack the items in their original packaging with the RMA number clearly visible.
  4. Ship Your Return: Send the package to our warehouse at:
    Bright Circuit Returns
    1754 James Martin Circle
    Upper Arlington, US 43221

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service.

Refund Process

Once we receive and inspect your return:

  • Refund Timing: Processing typically takes 3-5 business days after we receive your return.
  • Refund Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Original Shipping Costs: These are non-refundable unless the return results from our error.

Exchange Process

For exchanges of doorbells, chimes, load centers, or other electrical components:

  1. Follow the same return process above
  2. Clearly indicate in your email that you’re requesting an exchange and specify the replacement item
  3. We’ll ship the replacement once we receive your return (additional charges may apply for price differences)

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Bright Circuit Customer Service, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: – Product Name: [e.g., 20A Circuit Breaker] – Quantity: [Number of items] – Reason for Return: [e.g., Wrong item received, Product defect, etc.] [For exchanges only] I would like to exchange this for: [Product Name and SKU if known] Please provide the RMA number and return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number] [Your Order Email Address]

Damaged or Defective Items

If you receive damaged conduit, raceway fittings, or defective electrical tools:

  • Contact us immediately at [email protected] or call +1 (614) 555-0192
  • Include photos of the damaged product and packaging
  • We’ll arrange for a replacement or refund and provide a prepaid return label if needed

At Bright Circuit, we’re committed to ensuring your electrical projects are powered by quality components and supported by reliable service. If you have any questions about our returns policy, don’t hesitate to contact our professional support team.